Frequently Asked Questions
Everything you need to know about shopping with Point Zero.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
Do you offer international shipping?
Yes, Point Zero ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at checkout.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
Are your materials sustainably sourced?
At Point Zero, we are committed to ethical fashion. We use a mix of organic cotton, recycled polyester, and eco-friendly dyes across our seasonal collections.